Health Coaching

AGREEMENT

trained by Duke Integrative Medicine
NBC-HWC, National Board Certified

Welcome to health coaching!

This page outlines our Coaching Agreement, the set of guidelines our coaching partnership will be governed by.

I’m thrilled to begin working with you, via these programs:

Integrative Health Coaching with Travis Burch is designed to focus on you.

You’ll have my full support and focus as we work through your health concerns and toward your health goals. Take advantage of this opportunity!

As we begin working together, please review the following materials.

Table of Contents

How does Coaching work?

New clients begin with the New Clients program, a 4-week intensive with weekly live calls and unlimited messaging/email.

After four (4) weeks, the New Clients program is completed, and you will qualify for the Ongoing Guidance program, which provides up to two live calls per month and unlimited messaging.

With Ongoing Guidance, you have access to unlimited communication via email or messenger apps.

I respond to messages/email as soon as possible, usually within 1 business day, if not sooner.

Ongoing Guidance: How Should I Utilize My One or Two Calls Each Month?

One call per month is essential, while the second call is optional.

One thing is clear — and it’s why I began offering two calls each month, instead of one — our live calls are when the most progress is made.

Some clients always take both calls each month. Others take just one, until they uncover a more pressing challenge. Then they’ll take advantage of both monthly calls.

It’s nice to be able to ramp up to two calls per month when needed. Offering two calls per month is a way to offer you flexibility and support: Two calls when needed, though they aren’t required.

In consultations, information is more quickly exchanged and ideas are conveyed more fluidly. There is a sense of energy, and oftentimes a healing spirit on live calls. I encourage you to take advantage of your live calls, they are when the breakthroughs tend to happen!

Scheduling Regular Consultations

Schedule consultations at your convenience on 1) the home page, or 2) the”Coaching” page.

The system requires a booking to be placed at least 24 hours in advance, which gives me time to work it into my schedule, as well.

Consultations must be booked via the website. This will automatically reserve time in the schedule for you, and create email or text reminders.

If you choose to meet on Zoom, a Zoom link for our meeting will be automatically created and emailed to you. Click that link to access our Zoom call.

Communication

Throughout our coaching session, clients are encouraged to communicate with me directly via traditional email or Facebook Messenger, as much as is needed.

There is no limit to the amount of communication, and I will always try to get back to you within a business day — usually faster.

Voice Messages

I encourage you to send voice messages!

Many phone apps make sending voice messages incredibly easy. The most common app I receive voice recordings on is Facebook Messenger.

These can be a fantastic way to capture the energy, emotion, urgency, nuance, or complex nature of your thoughts. They can also help us cover ground more quickly.

I encourage you to send voice messages even though they require more time and energy on my part to respond to: listening is slow, and voice messages require an immediate response upon listening (hours later, I’ll forget many details of what you’ve said!).

Therefore, a couple guidelines I encourage you to follow:

For the most part, try to keep voice messages to under 3-4 minutes. Longer messages may take more time to respond to.
Multiple voice messages in a row — or messages longer than 3 minutes — tend to take longer for a reply (potentially beyond my goal of a 1-business day response time).
After you leave a voice message, type a simple description of the voice message’s main topic (or topics) into the chat. This will help identify each voice message for later reference, and keep our conversations organized and productive.

My Response to Your Voice Messages

I’ll often respond to yours with a voice message of my own. I’ll try to follow the same guidelines, though sometimes my response will be longer than 3 minutes.

If you have a preference for my reply — text/typing or voice — you may specify which you’d prefer at any time. Sometimes clients want things written out for later visual reference, and sometimes they prefer to hear my voice talking to them. Either way is okay! If you have a preference, let me know!

Preparation for Our Calls

Although it’s not required, it can be a good idea to come to the coaching sessions prepared with an idea of what you want to focus on in each session.

However, if you aren’t sure which area you’d like to focus on, or are simply feeling lost or overwhelmed, do not feel pressured to choose one or more topics. We will discuss this during our next consultation and in our ongoing communications.

I make it a habit to spend some time going over our files and notes, and take a moment to prepare my mind before each of our calls.

Expectations

The key to an effective coaching relationship is communication.

Please be honest with yourself and me throughout the coaching process.

You can expect me to be straightforward, constructive and confidential. You can say anything to me, positive or negative; this includes letting me know if something makes you uncomfortable or if you don’t want to respond to a question. Please let me know at any time if you have concerns that we haven’t addressed.

As your coach, I am a resource for you to use to your advantage. I will share concepts or insights, and ask re-orienting questions that are intended to increase your success in attaining your health goals.

I expect your best and expect you to be willing to grow. From time-to-time, I’ll make a direct request, like: “Will you accomplish ‘X’ by the end of the month?” You always have the option of accepting my request, declining or counter-offering something that might be more comfortable.

Payment Procedure

The system will bill you at the beginning of each month.

This will correlate to the date of initial sign-up, not the first of the month.

Termination

Because of the time, scope, and nature of the work, the initial New Client contract is for four (4) weeks of coaching.

It is acceptable to “skip” one (1) week during this session — to accommodate travel, emergency, or personal preference.

In the New Clients’ program, take advantage of four (4) weeks of coaching — with weekly calls.

Thereafter, our work can continue via the Ongoing Guidance program, on a month-to-month basis.

You can control all elements of your account in the Profile/My Account page of this website, including cancelling the contract mid-session.

To terminate our coaching partnership, the only thing you need to do is select ‘Cancel’ in ‘My Subscriptions’ in the ‘My Account’ (Profile) page. No need to message me (though you’re absolutely welcome to!).

The system will not allow refunds after 30 days of a transaction going through. Please consider any time spent messaging and coaching when asking for a refund. Forgetting or otherwise failing to schedule your appointments is not a reason for a refund.

Confidentiality

In the course of our work, you may share with me the following: future plans, health information, financial information, job information, goals, personal information, and other proprietary information.

I will not at any time — either directly or indirectly — use any information for my own personal benefit, disclose, or communicate in any manner any information to any third party.

I will not divulge that you and I are in a coaching relationship without your permission.

I will hold everything that we say and do confidential unless you present a physical danger to yourself or others. In this case, I will inform legal authorities so that protective measures can be taken.

Nature of the Relationship

While we may discuss your situation in detail (including motivations, feelings, and past experiences), the coaching relationship is in no way to be construed as psychological counseling or psychotherapy.

In the event that you feel the need for professional counseling or therapy, it is your responsibility to seek a licensed professional. Coaching results are not guaranteed. You enter into coaching with the understanding that you are responsible for creating your own results.

Client Waiver

I am an Integrative Health Coach.

I do not diagnose disease nor prescribe pharmaceutical medication, natural supplements, nor diets. I share my personal experiences, discuss potential non-medical steps to follow, and operate as a thoughtful, respectful guide for your health journey. I cannot be held liable for any guidance, or suggestions that arise as we brainstorm potential solutions during our work together.

By signing up for Health Coaching, the client has read and agrees to the parameters of the coaching practice which have been outlined on this page.

Let’s get started.

(click to return to home page)